Reversals & clawbacks
Cashback follows the money: when a vendor refunds or cancels the underlying subscription, the earning reverses. What that means for your balance depends on where the Koins were in the pipeline.
The three caseslink
- check_circleReversed before confirmation — the pending subscription is rejected; nothing was ever credited, nothing changes in your wallet.
- check_circleReversed during holdback — the held earning is cancelled; the held Koins are simply never credited, and nothing is deducted from your balance.
- check_circleReversed after payout — the credited Koins are deducted from your wallet (never below zero). The deduction appears in your ledger, and you are notified with the reason. If your balance cannot cover the full deduction, the uncovered remainder is carried as an outstanding reversal balance and settled automatically out of your next KashBack earnings before they are credited.
Only provable payouts are clawed backlink
Kashback only deducts Koins it can prove were credited for that specific subscription. If a reversal arrives for a subscription that never actually paid out, nothing is deducted — the subscription is just marked reversed.
Frequently asked questions
Can a clawback make my balance negative?expand_more
No — deductions floor at zero. Any part of the deduction your balance cannot cover becomes an outstanding reversal balance, settled out of your future KashBack earnings before they are credited (your earning notification shows the split when that happens). The reversal record and notification always state the amount involved.
I believe a reversal was wrong — what now?expand_more
Raise a dispute from the History page with the order details. Reversals originate from the vendor, and disputes are checked against those records.